Here is a quick way to change your question-asking strategy to get the heart of the problems you face as leaders. Recently, a former colleague and healthcare leader reached out to me. She was concerned about one of the nursing units she oversaw. Patient satisfaction scores had significantly declined for this unit. The conventional approach would have been to quickly identify potential causes and implement solutions. However, I decided to apply the principles of active inquiry and the "And What Else" strategy to get to the heart of the matter